Refund & Cancellation Policy
Last updated: 2 October 2025

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1. Refunds (İadeler)

• Refunds are possible only if the service has not begun (no consulting session, no document prep).

• You must submit refund request via email to refunds@unusual.consulting within 30 days of payment.

• Approved refunds will be processed back to the original payment method within a reasonable processing time (e.g. 14 business days, depending on Mollie).

• We do not issue refunds for digital products (videos, guides, e-books) once downloaded or accessed.

2. Cancellations

• You may cancel prior to service start by notifying us in writing (email).

• After service commencement (e.g. consulting started, document work begun), cancellation does not entitle you to refund.

• If partial services have been delivered before cancellation, we reserve the right to charge for those portions.

3. Exceptions & Disputes

• In exceptional cases (force majeure, government restrictions), we may offer credit or alternative arrangements rather than refund.

• Disputes over refund decisions will be handled in accordance with Dutch law.